Frequently Asked Questions
What language can I use to ask a question?
Right now, English and Japanese are available.
How can I ask questions?
You can ask questions and receive answers using smartphone apps, email and messenger services. Here are the apps we use to answer questions. Add us onto one of the apps listed below and get in touch with us now!LINE Facebook Messenger Skype Email ※Please refer to the instructions on each application to download.
How much does it cost to inquire？
It's completely Free.
What can I ask QQ?
You can ask us any kind of question about Japan and the Japanese language. You can request suggestions for restaurants, shops or ask how to read specific letters, how to pay bills and more. See the users' experiences with QQ.!!
Who am I actually asking?
Our best Japanese English speaking customer support team will answer your questions. For more information about us, please go to our About us page.
Can I ask QQ whenever translation is needed ?
For example, you could send us a photo of a menu or anything else you don't understand.
Please note: You may not be able to get advice concerning food allergies.
What kind of questions CAN'T I ask？
We will answer any kind of question. However, if your question contains personal matters regarding our staff or any inappropriate material, QQ may not answer.
Can I ask QQ by phone?
We don't accept any questions by phone including Skype calls.